Returns & refunds

Our approach

Your satisfaction matters to us. If your order arrives with a problem, our support team will work with you to resolve it as quickly as possible.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us with your order number and a photo as soon as possible — ideally within 14 days of delivery. We’ll arrange a replacement or refund where appropriate.

How to start a return

1. Email our team via the contact page with your order number.
2. Tell us what’s wrong and include any photos.
3. We’ll confirm the next steps for your return or replacement.

Refunds

Approved refunds are issued to your original payment method. Once processed, please allow a few business days for the funds to appear, depending on your payment provider.

Items we can’t accept

For health and safety reasons, some products cannot be returned once opened unless they are faulty. If you’re unsure, please contact us before opening your order.